As is the case with our AFTCO retail store customers, our customer service goal with you the consumer is to make your experience with us as enjoyable and easy as possible. Our policies here are designed to accomplish that goal. If you would like help finding a product, placing an order, with a return or with some other issue, please feel free to contact one of our customer care representatives by phone, online, or by mail.
By Phone Toll Free:
Monday to Friday 6:00 a.m.- 5:00 p.m. PT
Click the chat window during regular business hours.
2400 S Garnsey St.
Santa Ana, CA 92707
When you have completed your order, you will receive an order acknowledgement from us, and upon shipment you will receive information that your order has shipped and how you can track it if you desire to do so.
We accept payment by Visa, MasterCard, Discover and American Express.
Shipping and Delivery
We ship by UPS. We charge a simple flat rate of $7 for all ground shipments anywhere within the continental US.
Your order will typically take one to two business days to leave our warehouse and depending on where you are located will take an additional 1-5 days for ground orders
To expedite your order the charge for shipping anywhere in the continental US by Guaranteed Two -Day Air is $15 for 1-5 units and $30 for more than 5 units. For Next Day Air by 3:00 PM (weekdays only) the charge is $30 for 1-5 units and $50 for more than 5 units.
For Hawaii and Alaska standard UPS rates for the specific weight of the shipment will apply. At this time we do not accept orders for shipments outside of the US. For a list of online stores that ship internationally click here.
Checking the Status of Your Order
To check the status of your order click here.
Price Adjustment Policy We offer a one-time price adjustment if an item is marked down within 14 days of your order date. To get a price adjustment, please contact us within 14 days of your order, do one of the following: Call (877) 489-4278 Monday to Friday 6:00 a.m.-5:00 p.m. PT or email firstname.lastname@example.org.
Have your order number ready if you call (it's on your order confirmation) or name used on your billing address so that we can reference your original order. Please include this information if you send us an email message.
If your purchase is eligible for a price adjustment, we refund you the difference in your original form of payment, such as the credit card you used.
Canceling or Changing Orders
To cancel or change your order, please contact our Customer Care Department immediately. Since some orders will be shipped shortly after placement, it may not always be possible to change orders.
Over 95% of the time we will have the item you order in stock. In the rare case that we do not, the item will be canceled and not put on back order.
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund, and we will pay for the UPS ground shipping cost to return your items. Items must not have been worn, be in the condition you received them, and be returned with our Return Merchandise Authorization number (RMA) and UPS shipping return label. To receive your RMA and UPS return label, contact email@example.com. You can return any item for up to 120 days from the purchase date.